Over the past 8 weeks, you have learned about the importance of quality within the workplace along with the tools and techniques that can be used to ensure that a quality product or service is being passed onto the customer. In week 8, you learned about the role of human factors in quality. Choose a company of your choice to determine how tools and techniques learned this term could benefit the company. You can include any of the methods you have found to be useful over the past 8 weeks. You will also determine the human factors that could be helpful or harmful to the company and expand upon what could be done to improve the product or service quality overall. Use your course materials and outside research to generate a solid analysis on why these methods would be helpful. Your analysis should be supported by research.
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