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What is ISO 20000-1:2018

What is ISO 20000-1:2018

Submitted by • December 18, 2019

ISO/IEC 20000 is the international standard for service management, applicable to all service providers, regardless of type, size and nature of the services delivered.
Part 1 of ISO/IEC 20000 contains requirements for "establishing, implementing, maintaining and continually improving a service management system (SMS)". These are the mandatory requirements which must be fulfilled by organizations to be compliant with the ISO 20000 standard.

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