1 in 4 adults have spotted errors in their NHS medical records, survey finds

1 in 4 adults have spotted errors in their NHS medical records, survey finds
Healthwatch England’s latest research has found worrying levels of inaccuracy in patient records, from incorrect personal details to missing diagnoses, treatments, and medications.Healthwatch England has raised the alarm over the risks posed by inaccurate medical records as research reveals widespread errors in NHS patient information.
Commissioned by Healthwatch England and conducted by BMG Research, the survey polled a representative sample of 1,800 adults in England between 24 and 27 March 2025.
It found that nearly one in four adults (23%) had noticed inaccuracies or missing details in their medical records. “Accurate information about patients in the NHS is essential,” said Healthwatch England, warning that “inaccurate information can, in extreme cases, result in serious harm or even death.”
Common errors
The majority of those who had spotted errors found missing information in their records. However, some respondents reported more serious mistakes, such as incorrect personal details—including names or dates of birth—or errors in their medical history.
“Incorrect information can cause both inconveniences and represent a clinical risk to individuals,” Healthwatch England warned.